We are committed to delivering your orders in pristine condition and within the promised timeframe. From careful packaging to efficient delivery through our trusted partners, we strive to provide you with an exceptional customer experience every step of the way.

FOR YOUR ORDER:

(1) Please ensure that your delivery address and your contact details are correct

(2) Your order will be processed once we have received your payment

(3) You will receive an order confirmation email once your order has been processed.

DELIVERIES NATIONWIDE:

We have detailed information about our delivery options and pricing available below:

TIMEFRAME + TERMS OF DELIVERY:

We offer a range of delivery options across South Africa, tailored to your needs and order value:

1. Free Economy Shipping (R700+):

This complimentary service utilizes a reliable courier and delivers your order within 3-4 business days, depending on your location.

2. Standard Courier (R100):

This cost-effective option offers a delivery timeframe of 3-4 business days across most locations in South Africa.

3. Overnight Courier (R150):

For urgent deliveries, this premium service ensures your order arrives within the next business day, subject to the following conditions:

• Order placement before 12:00 PM.
• Delivery to major metropolitan areas. Service availability in regional or township areas is not guaranteed.

Please note: Delivery timeframes are estimates and may vary based on your specific location and unforeseen circumstances.

We encourage you to review the full delivery terms and conditions for further details.

Delivery Process

Please be assured that all our trusted courier partners are committed to timely and professional delivery, while prioritizing health and safety measures for your peace of mind.

- You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped.

- The second one will contain the tracking information and some instructions on how to track your parcel. The time to prepare your order for dispatch is usually 1 business day.

We will send you updates on your parcel by email until delivery has been fulfilled. Delivery is up to 5 business days, depending on your location and delivery method.

Should you need further clarification please contact shop@khalase.com