At Khalase Glassware, we strive to provide our customers with premium products and a seamless shopping experience. Please read our returns and refund policy carefully:

1. Full Refunds

• Purchases are eligible for full refunds if a return request is made within 7 days of purchase.
• Returned products must be in their original, unused condition and in the original packaging.
• All refund requests must include proof of purchase (receipt or order confirmation).
• All returned products are subject to inspection by the Seller.

2. Exchanges

• You may request an exchange within 14 days of purchase.
• The item must be in its original, unused condition, with all original packaging intact.
• Proof of purchase is required for any exchange.
• All returned products are subject to inspection by the Seller.

3. Change of Heart Returns

• If you wish to return an item due to a change of heart, you will be responsible for return shipping costs.
• The product must be returned in its original, unused condition, in the original packaging, and with proof of purchase.
• Returns are subject to inspection by the Seller.

4. Damaged or Defective Goods

• If you receive a product that is damaged or defective, please notify us within 48 hours of receipt, including photographic proof of the damage.
• We will arrange a replacement at no cost to you. This applies only to purchases made directly through www.khalase.com.
• All defective products are subject to inspection by the Seller.

5. Eligibility for Returns

• Returns and exchanges are only eligible for products purchased from our official website, www.khalase.com.
• Items that do not meet these conditions will not be accepted for return or exchange.
• All returned products are subject to inspection by the Seller.

6. Handling & Opening Instructions

Stemware is fragile and requires careful handling. The Buyer is responsible for ensuring that the following guidelines are followed to avoid breakage:

• Always unpack and handle glassware with care.
• Use both hands to support the base and stem when removing stemware from packaging.
• Avoid applying pressure to the stem or bowl of the glass.

Khalase Glassware will not be held responsible for breakages that occur due to improper handling after delivery.

If you have any questions regarding our returns or refund policy, please feel free to contact us at shop@khalase.com. Our goal is to ensure that every customer is satisfied with their Khalase purchase!